Safehous Privacy Policy

 

Effective Date: [January 1st, 2025]

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At Safehous, we value and protect the privacy of our customers and partners. This Privacy Policy explains how we collect, use, and safeguard information obtained through our smart IoT leak detection systems, associated software, and connected platforms. Safehous adheres to strict data security and privacy practices to ensure transparency, user control, and protection of all collected information.

 

1. Information We Collect

Safehous does not collect personally identifiable information (PII) such as names, addresses, or payment details through its leak detection systems.
The only data collected is strictly limited to system performance and operational metrics, including:

• Device identifiers and connection status (for service functionality)
   

• Event and alarm logs (e.g., number of leak detections, system alerts, communication errors)
   

• Diagnostic information necessary to maintain device reliability and user experience
   

This limited dataset allows Safehous to optimize performance, ensure device reliability, and provide timely support in case of technical issues.

 

2. Purpose of Data Collection

We collect and process this limited data solely to:

• Enhance device reliability and user experience
   

• Analyze system performance and operational trends
   

• Support troubleshooting and technical assistance
   

• Maintain compliance with system warranty and support terms
   

We do not use this information for marketing, profiling, or data monetization purposes.

 

3. Data Security

Safehous employs triple-redundant server infrastructure designed for maximum uptime, reliability, and protection. All systems and data storage environments follow industry-leading security standards, including:

• Encrypted data transmission (TLS/SSL) between devices and servers
   

• Secure server environments located in climate-controlled, access-restricted facilities
   

• Role-based administrative controls and multi-factor authentication
   

• Regular penetration testing and security audits to ensure compliance with evolving cybersecurity standards
   

These measures align with modern IoT security best practices and applicable data protection regulations.

 

 

4. Data Retention and Deletion

Safehous retains operational data only for as long as it is necessary to provide and support our services.

Users and administrators retain full control over their data. Upon receiving a verified deletion request from the appropriate account administrator or authorized representative, Safehous will permanently delete all associated data from its servers within a reasonable timeframe.

Once deleted, the data cannot be recovered.

 

5. Data Sharing and Disclosure

Safehous does not sell, rent, or share user or system data with any third parties for marketing or commercial purposes.

Data may be disclosed only under the following limited circumstances:

• To comply with lawful government or regulatory requests
   

• To authorized service partners under strict confidentiality and data protection agreements
   

• To maintain system functionality or security, if required by hardware or software service providers
   

All disclosures are conducted under the highest level of scrutiny and transparency.

 

 

6. User Rights and Transparency

Safehous users and partners maintain the right to:

• Request access to stored data associated with their devices
   

• Request data correction or deletion by contacting the designated account administrator
   

• Receive updates about changes to this Privacy Policy
   

We are committed to full transparency and compliance with applicable data protection frameworks.

 

7. Updates to This Policy

Safehous may periodically update this Privacy Policy to reflect changes in our technology, security practices, or regulatory requirements. All revisions will be communicated to customers and partners, with the most current version made publicly available on our official website.

 

8. Contact Information

For questions, data access, or deletion requests, please contact us at: 866-310-1055